This page explains how we comply with the General Data Protection Regulation (GDPR) and protect the personal data of individuals in the European Economic Area and United Kingdom.
Lawful Basis for Processing
We process personal data on the following legal bases:
- Consent: When you submit a service request form, you provide explicit consent for us to process your personal information for the purpose of responding to your inquiry.
- Contractual Necessity: Processing may be necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: We may process data where necessary for our legitimate business interests, provided these interests do not override your fundamental rights.
Data Subject Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to Rectification
You may request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You may request deletion of your personal data in certain circumstances, including when data is no longer necessary for the purposes for which it was collected or when you withdraw consent.
Right to Restriction
You may request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects concerning you. We do not engage in automated decision-making.
Exercising Your Rights
To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month, though this period may be extended in complex cases. We may request additional information to verify your identity before processing requests.
Data Protection Officer
For matters relating to data protection and privacy, contact [email protected].
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).
International Data Transfers
We do not transfer personal data outside the United Kingdom or European Economic Area. Should this change, we will ensure appropriate safeguards are in place as required by GDPR.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.